Hi, I’m happy to help.
My name is Felisha, a Customer Experience leader who stumbled into the world of CX over a decade ago.
Since then, I've had the privilege of leading some fantastic Customer Experience teams at companies that have received a total of over $2.4 billion in funding.
From leading the CX teams for Europe's fastest-growing startup of all time to Time Magazine's Most Influential Company in 2022 — it's been quite an adventure.
I created this blog to share all the things I wish I had known when starting my CX journey. My hope is to inspire those who might not yet realize the endless career opportunities that working in Customer Experience can offer.
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
